StarCare Specialty Health System (StarCare) is seeking a full time Scheduling Attendant to join its outstanding team at Silver Star supporting the aging and disabled population within our community.  The Scheduler is responsible for the complex daily scheduling of diagnostic and subspecialty appointments in a manner that is fully integrated with day center operations. Including calling Specialists’ offices and confirming appointment information, to include date, time, and address. The Scheduler also reschedules and reminds participants and/or family members of upcoming appointments.

Responsibilities:

• Calls Specialists’ office two days prior to the participant’s appointment to confirm appointment date, time, and location. Consecutively, the scheduler reminds participants/family member of appointment.
• Schedules and reschedules all routine and non-routine appointments and procedures, e.g., diagnostic, imaging surgeries, follow-ups, etc. consistent with the participants’ diagnosis and procedure request/physician’s order, based on, urgency, provider, time/location while utilizing automated scheduling system. And enters notes/special instructions needed for scheduling in the electronic medical record.
• Provides accurate, detailed information to the clinic staff regarding test preparations and any other directional information needs. Enter appointment notes/special instructions requested by the specialist in the electronic medical record.
• Communicates with clinic the need for prior authorization as needed. Obtains proper medical clearance and pre-surgical testing as needed. Provides accurate, detailed information to the clinic staff regarding test preparations and any other directional information needs as requested by the specialist.
• Ensures that appointments are scheduled based on urgency, and that all physician orders are scheduled prior to the due date. Ensures appointments are set up two weeks in advance and participates in weekly meetings with designated staff to discuss and coordinate transportation and escorts for upcoming scheduled appointments.
• Maintains current automated scheduling system(s) to create participant appointment matrix, list of unscheduled orders, scheduled appointments, and completed appointments.
• Responsible for double checking the physician order to ensure the Specialist’s name and the specialty is the correct one.
• Provides coverage, as necessary, for other members of the department due to vacancies or absences to avoid backlogs and delays.
• Responsible for preparing and sending all necessary paperwork to specialist office, e.g., Protected Health Information (PHI), such as X-Ray films, CDs, Medication List, Biographical Information, etc.

Essential Duties:

• Checking email
• Check Clinic fax, DME and scheduling inbox multiple times throughout the day 
• Collaborate and communicate information with supervisor and other Agency employees
• Attend scheduled meetings and trainings.

Schedule: This is a full-time/non-exempt position scheduled Monday – Friday, 8am – 5pm, with flexibility to meet the needs of the department.

Benefit Package:  StarCare offers an expansive benefit package including, but not limited to: Company-paid medical coverage, fully funded employer contribution to HSA, company-paid life insurance, company paid hospital indemnity plan, retirement plan with up to 12% employer match, front loaded paid time off (PTO), thirteen (13) paid holidays, sabbatical leave, longevity augmentations, and employee referral augmentations.

Qualifications:

• High School Diploma or equivalent.

• Medical training such as C.N.A, Medical Assistant, or other medical or health-related training and or two (2) years of full-time paid related work experience (or other intensive support service area) serving people with the health industry is preferred but not required.  

AND

• Must have at least one (1) year of experience with a frail or elderly population, current, up to date immunization status medically, and cleared of communicable diseases.
• Must have strong interpersonal skills, be compassionate, and have a desire to help the elderly.

Skills & Abilities:

• Skill and proficiency in oral and written communication, strategic planning, operating a personal computer, with Microsoft Office Products (Word, Excel, Access, and email)
• Knowledge and skill to operate standard office equipment, i.e., fax, phone, calculator, typewriter, copier, printer, etc
• Educated on and compliant with HIPAA regulations
• Strong communication skills
• a detail-oriented approach
• ability to multitask
• outstanding verbal communication
• participant-focus
• excellent judgement
• self-motivation
• capable of working under pressure in a busy setting
• projecting a friendly and professional image
• ability to work independently and as a team member.

Additional Requirements:

• Must pass a pre-hire drug screen and criminal background check.
• Must have a Texas driver's license and be insurable under the Agency's insurance.