StarCare is in search of a qualified and compassionate individual to provide Care Coordination in StarCare's Intake and Access Department.
Work is performed under minimal supervision of the Intake and Access Manager with moderate latitude for the use of initiative and independent judgment. Care Coordination works with consumers and interdisciplinary team in order to assist in development, management and maintenance of the consumers healthcare plan. Ensure care coordination is implemented by managing client caseloads, facilitating conversations between interdisciplinary Care Team members including Care Coordinators, primary care physicians, and additional providers. Other responsibilities will include:
- Organizing schedules and managing appointments for patients to ensure they receive services in a timely manner.
- Facilitating communication between the patient, family members, and healthcare providers to ensure patient satisfaction and quality of care.
- Assisting in identification and application for appropriate benefits.
- Managing follow up visits and ensuring continuation of care and linkage to community resources.
- Ensuring that Center resources are utilized appropriately
- Provide telephone or face-to-face screenings to determine if caller meets state designated definitions of priority population.
- Complete CANS (Children’s Needs and Strengths Assessment) and/or ANSAs (Adult Needs and Strengths Assessment) as needed to assist with determination of levels of care.
- Follow up with individuals by phone call related to appointments and scheduling.
- Complete initial mental health and substance use screenings for callers from the 5 (five) county catchment area (Lubbock Lynn, Crosby, Cochran and Hockley) and OSAR’s (Outreach, Screening, Assessment, & Referral) catchment area, Region 1, that includes 41 counties.
- Schedule all assessments and OSAR appointments utilizing StarCare’s electronic health record.
- Make appropriate referrals.
- Attend all required meetings and trainings.
- Communicate appropriate information to supervisor and other StarCare staff.
- Assist supervisor and other StarCare staff with special assignments and/or projects.
- This position ensures all activities support the mission, values and goals of StarCare Specialty Health System.
HOURS: 7:30pm-4:30pm, Monday through Friday, occasional Saturday's 8am-12pm, with flexibility to meet the needs of the program.
Benefit Package:
StarCare offers an expansive benefit package including but not limited to company-paid medical coverage, fully funded employer contribution to HSA, company-paid life insurance, paid hospital indemnity plan, retirement plan with up to 12% employer match, front loaded paid time off (PTO), paid holidays, sabbatical leave, longevity augmentations, and employee referral augmentations.
Qualifications:
- Graduation from an accredited four (4) year college or university with major course work in a related field is required.
- Two (2) years' full-time experience in related field, preferred.
- Must pass a criminal background check and pre-hire drug screen.
- Must have current Texas driver’s license, liability auto insurance, and be insurable under Center insurance.
Knowledge, Skills and Abilities
- Ability to foster collaborative relationships with key workforce members.
- Exhibit excellent oral and written communication with the ability to communicate to all levels of the organization.
- Exhibit excellent interpersonal skills with a team-oriented work style.
- Organized, detail oriented, computer proficient, and have the ability to write clearly and concisely.
- Ability to respond to individuals with patience, empathy, and understanding.
- Experience in working with individuals with serious mental illness, substance use disorders, and/or severe emotional disturbances.
- Knowledge of the social services system and the ability to guide workforce members in connecting individuals with appropriate services.
- Ability to work under general supervision with moderate latitude for the use of initiative and independent judgment.