StarCare Specialty Health System (StarCare) is seeking a full-time Sunrise Canyon Hospital Lobby Clerk to join its outstanding team. The Sunrise Canyon Hospital Lobby Clerk provides essential administrative and clerical support to ensure the smooth operation of the HOPE Diversion Center and Sunrise Canyon Inpatient Unit. Responsibilities include computer typing, data entry, maintaining and organizing patient charts, retrieving and returning medical records, generating daily census reports, preparing admission and discharge documentation, and providing non-direct patient assistance. The role also supports financial eligibility processes by collaborating with financial screeners and the Billing Department to ensure accurate financial information. Additional duties include conducting ORYX surveys, compiling data, managing patient valuables upon discharge, and performing general office functions such as answering phones, filing, copying, faxing, and other clerical tasks. Success in this position requires strong organizational skills, attention to detail, and the ability to work efficiently in a fast-paced environment with frequent interruptions and competing priorities.
Responsibilities:
- Greet patients, visitors, physicians, and staff in a friendly and professional manner.
- Provide directions and assist individuals in locating appropriate StarCare outpatient or hospital services, visiting hours, and facility policies.
- Support patients and visitors requiring special assistance, including wheelchair coordination and transportation services.
- Monitor lobby activity and maintain awareness of visitor traffic.
- Assist with visitor check-in procedures, visitor badges, and access control requirements.
- Maintain accurate visitor logs and other required documentation.
- Provide support to the Accreditation Specialist with privileging and auditing functions.
- Provide clerical support for Diversion Staff.
- Prepare, organize, and maintain inpatient unit charts, including chart setup and discharge breakdown.
- Generate daily census reports and complete patient assignment sheets to support admissions, transfers, and discharges.
- Provide comprehensive clerical support, including answering telephones, filing, copying, faxing, ordering supplies and managing routine office functions.
- Communicate effectively with Nursing, Crisis Services, Patient Access, and other departments to address visitor needs.
- Ensure lobby areas remain organized, clean, and welcoming.
- Assist with special events, volunteer coordination, and other assigned duties.
- Maintain regular and consistent attendance for the assigned work hours.
- Ensure all required training and credentials are current and compliant with Center, federal, state, and local regulations, and in addition to StarCare policies and procedures.
- Complete special departmental projects and other responsibilities with similar skill and work conditions as assigned.
- Support all activities in alignment with StarCare’s mission, values, and operational goals.
Schedule:
This full-time, on-site position is scheduled between 8:00 a.m. and 8:00 p.m., seven days per week, with flexibility required to support departmental needs. The work schedule includes three (3) 12-hour shifts and one (1) 4-hour shift each week.
Benefit Package:
StarCare offers Benefit eligible employees an expansive benefit package including but not limited to: Company-paid medical coverage, fully funded employer contribution to HSA, company-paid life insurance, company paid hospital indemnity plan, retirement plan with up to 12% employer match, front loaded paid time off (PTO), thirteen (13) paid holidays, sabbatical leave, longevity augmentations, and employee referral augmentations.
Qualifications:
- High school diploma or equivalent required.
- Two (2) years of related administrative or clerical experience required.
- Previous experience in a hospital or healthcare setting preferred.
- Proficiency in Microsoft Office applications and the operation of standard office equipment.
- Strong organizational, communication, and multitasking skills.
- Ability to maintain confidentiality and manage multiple priorities in a fast-paced environment.
- Must have a current Texas driver’s license and be insurable under the Center’s insurance.
- Must pass all required pre-employment and annual screenings applicable to the position or services provided, as required by law, regulation, or agency policy, which may include criminal background, nursing registry, MVR, and drug screening based on applicable requirements.
Skills & Abilities:
- Problem Solving: Ability to analyze situations, identify challenges, and develop effective solutions.
- Communication: Strong verbal, written, and electronic communication skills to convey information clearly and professionally.
- Collaboration: Ability to work effectively with others across teams and departments to achieve shared goals.
- Exhibiting Corporate Values: Demonstrates behaviors and decision-making aligned with the organization’s core values and mission.
- Documentation: Proficient in accurately recording, organizing, and maintaining information in various formats.
- Productivity & Reliability: Demonstrates consistent performance, meets deadlines, manages time effectively, and maintains dependability in fulfilling job responsibilities.
- Project and Outcome Management: Ability to plan, execute, and monitor tasks and projects to achieve desired outcomes within established timelines.